For your convenience we have enclosed the most common questions in macro-topics
Click on one of the topics below to open the detail.
Search for your specific request in the FAQ, there is probably already an answer that suits you. If you require further support, you can write directly to: email@example.com
We try to reply as soon as possible. Delays in replying may be caused by different time zones which limit immediate communication. We certainly reply within 24 hours of the request.
We are very attentive to customer recommendations. You can send your observations directly to firstname.lastname@example.org
If the indicator has a red padlock it can mean 2 things:
For any other problem you can contact the customer service directly at email@example.com
You can find all information in this page
This error message occurs when a user does not have access to the indicator.
In order to access the indicator, it is necessary to sign up for a subscription.
WaveUp Indicator © has a large number of functions in the most complete versions and in some occasions TradingView® is not able to handle script loads in high traffic conditions. This error can appear when a large number of functions are enabled simultaneously. Changing the settings inside the indicator or simply hiding / reactivating it will make the script recalculate and generally solve the problem.
No, WaveUp Indicator © is an additional TradingView® tool, so to be able to use it, you need to subscribe to the indicator separately from the TradingView® platform.
No, WaveUp Indicator © and TradingView ® are two different products.
It is not possible to take out a subscription to WaveUp Indicator © without first having a subscription (even to the free plan) to TradingView®.
The refund policy is specified in the order. You can request a refund within 14 business days of accessing the product. After 14 days, it will not be possible to request any kind of refund and WaveUp Indicator © will be usable until the subscription expires. Refound is always expected within 14 days of using the indicator by writing directly to firstname.lastname@example.org
The refound takes place within 24-48 hours of the request with the same form of payment with which it was received. Information on the refund process will always be reported via email to the address provided during registration.
Check that the payment has been successful and that you have received the payment receipt by email. If the payment is correct, contact the assistance service directly at email@example.com communicating the details of your TradingView® account and attaching the payment receipt. As soon as possible we will solve the problem by reactivating the subscription.
Check that the payment has been successful and that you have the receipt of payment by email. Logout of TradingView and login to the platform again and check again. If the payment is correct, contact the assistance service directly at firstname.lastname@example.org communicating the details of your TradingView® account and attaching the payment receipt. As soon as possible we will solve the problem by reactivating the subscription.
You can see all forms of payment on the subscriptions page.
No, in order to avoid issues related to activation time, this form of payment is not provided.
There will be soon an affiliate program that allows you to get a discount on your subscription by introducing new paying affiliates.
You can contact the service department directly at email@example.com
You can cancel your subscription at any time by entering your Reserved Area and canceling the subscription.
Once you cancel the subscription, the indicator will still remain active until the end of the paid period at the end of which you will NOT be charged again.
To reactivate your subscription, log in to your Reserved Area and, at the subscription marked"Cancelled," click the"Reactivate Subscription" button.
You will again have access to WaveUP Indicator© on TradingView® within 24 hours of your request.
If you do not receive access again within 24 hours, please email firstname.lastname@example.org with your username and our team will make sure you are set up as quickly as possible.
You can contact the service department directly at email@example.com
We offer 3 types of monthly subscription: STANDARD (€29.00), PRO (€49.00) and PREMIUM (€69.00).
Booth Monthly or annual subscriptions are available
Find all the information about subscriptions and costs on the Versions and Content page.
Of course! You can upgrade your purchased product at any time. If you upgrade during the term of your previous subscription, you will pay the additional cost only for the days remaining until the expiration date.
If, for example, after 15 days of a €29 STANDARD subscription you decide to upgrade to a PRO subscription, you will pay the PRO subscription fee only for the remaining 15 days before the expiration (49/30 = €1.63 multiplied by the 15 days €1.63x15gg = €24.5). From the following month the subscription cost will be confirmed for 49€ until the next expiration date.
You can find a table comparing the indicators on the Versions and Contents page.
We do not currently provide a free trial of the indicator, but we do give the option to withdraw from the subscription within 7 calendar days of activation.
In these 7 days you can evaluate at any time in the market how good the product is and choose whether it is suitable for your needs or not.
By requesting withdrawal within 7 calendar days, the service will be terminated and the full cost paid will be refunded to you.
In addition to paid indicators, we have a number of completely free custom indicators that you can use at any time by downloading them from the TradingView® library.
Follow the step-by-step installation instructions given on this page.
WaveUp Indicator© is designed for use on the TradingView® platform on which you can run your studies.
No. The indicator we provide is linked to the TradingView® account you indicated during purchase. Only this account can use the indicator.
Because WaveUp Indicator© is directly linked to TradingView®, any device that supports TradingView® as a platform is fit for purpose.
No, currently WaveUp Indicator© is only available for TradingView®.
No, WaveUp Indicator© is not currently available for MT4 or MT5.
The basic requirement to use WaveUp Indicator© is to have an active TradingView® account. It does not matter what type of subscription you have chosen of the TradingView® platform: the indicator works with any version of TradingView® subscription as early as"basic," which is free.
For more information visit the in-depth page.
Yes. You need to send your new username, along with your old one, to firstname.lastname@example.org. Our support team will manually change your login within 24 hours.
No, it is not necessary. The indicator works 100 percent already with the basic TradingView® plan (free plan).
Sign up for free TradingView® by going to their official website.
Find out the contents and compare versions on the comparison page.
WaveUp Indicator comes complete with set-up instructions for customization. You will find them in your Private Area after purchase.
In addition to this, in the Strategy section you can find strategies to use with the indicator for more effective use.
The strategies were studied and applied directly by our staff.
No, WaveUp Indicator© is designed precisely for those who need to improve their knowledge. The simple and clear reversal signals are suitable for everyone, even those without specific knowledge or training.
In addition to the indicator, however, we provide a number of strategies that will help you in its use.
In the section Learn To Trade, completely free of charge, there are also excellent notions of Technical Analysis to improve your knowledge.
Not much experience is needed to understand the signals and features provided by WaveUP Indicator©; however, trading can be difficult and takes time to learn, regardless of the indicators on the charts.
If you are not familiar with trading or technical analysis in general, start by checking out the free section
LEARN TO TRADE.
We then recommend that you do simulated trading, studying risk management until you become familiar with how it works and build some confidence in trading.
There is no magic indicator, algorithm, robot, EA or signal provider that will enable you to make easy money in the markets if you do not know the basics of trading.
WaveUp Indicator© is a most useful tool for your studies and is always helpful in any situation, including the study of signals in pre-market and after-hours.
The three subscription types are structured to be used by anyone.
Each upgrade allows you to add new features to enhance your studies and apply increasingly advanced study strategies.
This depends on your expectations and trading style!
Studies can be carried out on very short time frames of a few minutes, as well as studies referring to weekly time frames lasting months.
WaveUp Indicator© is a study tool that helps you confirm your strategies.
No. WaveUp Indicator© was designed based only on historical candlestick closing data. This allows for certainty of the data, avoiding repainting situations.
In addition, when you set price alerts related to any Indicator or Strategy, TradingView® alerts you if there is coding that may lead to repainting by showing a warning like this:
WaveUp Indicator© is exempt from this warning as proof of its proper design.
We recommend being wary of any indicator or strategy that carries these warnings.
WaveUp Indicator© provides 4 types of signal sensitivity. Depending on one's personal trading style, one can have frequent signals to intercept every slightest change in trend, rather than signals only on the most important turning points that obviously incur delays from maximum sensitivities.
The standard setting is what we suggest and routinely use for our studies.
The signals should not be used completely blindly, and we advise users to use them as part of their discretionary analysis.
Inexperienced people tend to use a minimal sensitivity (LOW) setting that produces fewer signals; only after a few weeks it will be easy for you to understand which setting to use, based on your studies and your trading style.
All detailed instructions of the indicator setting can be found in your Reserved Area, which can be accessed online only after subscription.
Yes, the indicator is suitable for all types of markets and trading Time Frames provided by the TradingView® platform.
Forex, Stocks, Futures, CFDs, ETFs, Indices, Bonds use WaveUp Indicator © without problems.
This depends on the financial instrument used. The flexibility of the indicator is such as to be able to identify the best set-up thanks to the variability of the signal sensitivity.
Yes, you can use WaveUp Indicator© on all cryptocurrencies managed by the TradingView® platform.
WaveUp Indicator© can be used in all markets and time frames available on the TradingView® platform.
WaveUp Indicator © is designed to work on all financial instruments offered by TradingView®. The only limitations concern the possible malfunction of TradingView® itself in cases of platform maintenance.
The indicator is discretionary and not an AI, so there is no backtest to attest to an objective data.
This is the reason why we give the possibility to test this tool for 14 days to objectively give you proof of its validity.
WaveUp Indicator works on all time frames from 1 second up to monthly. This allows you to apply your trading style smoothly.
Each financial instrument has its own ideal setting depending on the volatility and volumes involved on what is being studied, which is why it is necessary to establish the right compromise between signal sensitivity and time frame to identify the best possible set-up.
WaveUp Indicator© provides a range of strategies to match the indicator starting with the simplest ones related to the Standard subscription. The use of WaveUp Indicator© combined with Standard strategies is within everyone's reach.
Each strategy has its advantages. There is no one strategy that is better than the other, you simply follow the one that best suits your needs and trading style.
In addition to the most common trading strategies, we have provided our expertise by writing special strategies to make the best use of WaveUp Indicator©
No, WaveUp Indicator©is an indicator and not an AI strategy. Therefore, it does not allow automatic trading.
If this happens, it can be traced to a bug in the graph type that takes data from third parties, replicating it incorrectly.
Usually these are charts generated by TradingView® with their logo, generating false signals, or not considering them at all.
It is therefore not recommended to use this type of chart.
Above is an example: the first ticker is linked to a chart created by TradingView® using third-party data and creates the BUG, while all others, while representing the same chart, do not give any kind of problem.
Signals are generated by the buying or selling pressure of buyers who remain in constant equilibrium in some situations. We can then have such situations where we have a BUY signal given by the major push of buyers and immediately afterwards a SELL signal given by a predominant proportion of sellers. These are highly balanced lateral phases. By using minimum sensitivity, background noise is eliminated by decreasing these types of continuous signals.
WaveUp Indicator© is built to identify market turns based on data from the volume, market sentiment, and volatility of the instrument studied. If the calculation of this data predicts a reversal start as early as after 2 hours of market trading, a BUY or SELL signal will be shown as early as the end of the 2H time frame candle. If the time frame is set to the daily, we will have to wait until the end of the daily candle to get the same result.
The sensitivity of WaveUp Indicator© is built to eliminate or not eliminate background noise in the lowest, as opposed to the highest, sensitivities. Parameters set to the lowest sensitivity eliminate certain signals compared to the most sensitive set-up.
Maximum sensitivity, on the other hand, takes into account any slightest sign of a trend turn.
Any strategy or indicator is not foolproof, even if it has high success rates. All false signals are intercepted by cross calculations on the analyzed data, but it may happen that on minimal sensitivity some signals are not detected in some time frames. These are percentages below 5 percent, but they exist and should be taken into account.
No indicator can guarantee 100% signal perfection, and we are no exception either. Despite this, we have developed a truly outstanding product with amazing results that you can see for yourself. All of our customers, already during the trial period, can see for themselves the accuracy of the product.
The TradingView® platform provides market data free of charge, but due to restrictions imposed by some exchanges, some data can be viewed on a delayed basis. TradingView® gives the option of upgrades to receive real-time data updates.
WaveUp Indicator© adjusts to the account profile subscribed to TradingView® by providing BUY and SELL signals, in real time if your account has this feature.
BUY and SELL signals are then immediate as soon as the candle closes, in whatever time-frame is used. At the same instant, notifications of signal occurrence will arrive on the preset alerts.
WaveUp Indicator© intercepts the trend start signal from the very beginning, so it starts painting the candle according to whether it is an ascending (yellow) or descending (orange) movement.
The BUY or SELL signal, however, occurs only and exclusively at the close of the candle of the chosen time frame to confirm the validity of the historical data.
The indicator shows both Long buy and Short short sell signals. You can use these studies to apply them to your referral broker's orders.
WaveUp Indicator© is enabled to work on all financial instruments present on TradingView® without any problems. The only cases of non-functioning are given by the TradingView® platform which may be temporarily under maintenance.
The setting is very simple. Find all the information in the SET-UP instructions for the indicator in your Private Area, or directly on the TradingView® site.
The number of Alerts that can be used depends on the TradingView® subscription plan. The basic subscription is free and provides only for the placement of 1 Alert at a time up to the Premium subscription that offers up to 400 Alerts that can be set at once.
WaveUp Indicator© offers the ability to link TradingView® Alerts to all BUY and SELL signals in any chosen time frame. This way you can receive notification of the signal directly on APP, on Phone or by email at the exact moment that WaveUp Indicator© generates the signal.